Which companies are suited to IT consulting?
Our consulting services are aimed at companies of all sizes—from start-ups to large corporations. We help you make your IT more efficient, scalable, and future-proof.
Wer ist eigentlich verantwortlich, wenn etwas nicht funktioniert – IT, Fachbereich oder Dienstleister?
This question often arises in the event of disruptions, delays or quality issues. As is so often the case, the answer is: it depends. Depending on the cause, different parties may need to be involved. As in most instances the answer is: it depends. Depending on the cause, different parties need to be involved. Those who do not have clear and pre-agreed processes will struggle with long lead times and finger-pointing between the parties. The result is dissatisfied customers or users. In the case of external service providers, it is advisable to set out the processes and quality factors (known as SLAs) in a contract.
Why do our IT service providers deliver varying levels of quality, even though we have commissioned similar services?
Differences in quality are often not due to the service providers themselves, but rather to missing or inconsistent control mechanisms. It is crucial to formulate expectations in a comprehensible manner and to agree on them with all service providers. This means clear processes, structured service descriptions and practice-oriented SLAs. This makes it clear what service quality means to you, how it is measured and, ultimately, how it can be specifically controlled.
To what extent are our existing structures and service providers taken into account?
flowciety builds on existing structures, contracts and often long-standing service provider relationships, while also taking relevant regulatory requirements into account. The aim is to further develop cooperation in a targeted manner without replacing functioning approaches or placing unnecessary strain on ongoing operations.
How practical is your service – or do we just get concepts and documents?
Your goal is our goal: no fancy concepts or colourful slides, but real, measurable improvements. That’s why it’s important to us to support you in implementing the solutions we’ve developed. Our blog includes examples from our practice with the specific improvements we’ve been able to achieve for our customers.
Why do IT and specialist departments spend so much time on coordination instead of substantive work?
If processes and requirements are not clearly defined, a great deal of coordination effort is required. Structured service provider management reduces this friction, creates clear processes and noticeably relieves the burden on IT and specialist departments in their day-to-day business. In addition, our experience shows that internal stakeholders often first have to learn how to record requirements in a structured manner and communicate them in a timely manner.