IT Service Management Prozesse for Sustained Success
With the growing impact of IT in a company, high-performance and adaptable IT service management (ITSM) is becoming increasingly important for companies of all sizes. With a well-implemented ITSM, companies can proactively address IT challenges, optimally align their IT services with business objectives, and ensure more efficient processes, cost savings and increased customer satisfaction. A multitude of everyday IT problems, from high ticket volumes to inadequate service provider relationships, and slow development cycles, are caused by inadequate IT Service Management.
Our ITSM approach is firmly anchored in the ITIL standard and focuses on clear and effective communication with internal partners and external service providers. Our consulting services include a number of factors, which we will briefly present to you below.
Process Optimization
Effective IT processes form the basis for smooth and efficient workflows within the company. They help those involved to identify those responsible, thus improving communication. As part of process optimization, we can also identify bottlenecks and inefficiencies in existing processes and support you in designing the right processes for your requirements and implementing them in practice. Our consultants follow best practice standards such as Six Sigma or ITIL and draw on years of project experience to optimally align your IT processes with the needs and goals of your company.
Contract Management
Contracts are not just for when things don’t work out. Instead, they clearly regulate what both sides can and must expect, who the contact persons are, and how to deal with errors or suggestions for improvement. This allows you to avoid problems in the future and create a common understanding of the collaboration. We review existing IT contracts for optimization potential, transparency and fairness, advise you on the renegotiation of service contracts and support you in laying the foundations for successful cooperation with new contracts, e.g. as part of a tender. In this way, we enable you to derive the greatest possible added value from your IT investments.
ITIL-Prozesse
The ITIL methodology (Information Technology Infrastructure Library) is the de facto standard for the implementation of efficient IT service management worldwide. Our experts have extensive knowledge and many years of experience in the introduction and adaptation of ITIL processes. This includes the standard ITIL processes from incident, change and problem management to the setup of a change advisory board. We proceed with a sense of proportion and ensure that the ITSM processes match your requirements and capacities and are coordinated with your service providers. With a well thought-out ITIL concept, you can increase the quality and reliability of your IT, improve your ability to react to technical problems and prevent them from occurring in the future.
Whether your specific request is mentioned here or not – if you have any tasks or topics relating to the processes in your IT or with your service providers in mind, please feel free to contact us through our contact form or by email at info@flowciety.de for an initial meeting.
Why flowciety?
From our own experience
The approaches and methods we pursue have not only proven themselves with our customers – our team also uses them successfully itself, e.g. in internal software projects.
Interdisciplinary
Our consultants have access to a network of diverse knowledge and experience, from code to management. Thus, our solutions fit in all aspects.
Tailor made
We are not selling off-the-shelf solutions. We always analyze your particular requirements and needs. Together with you we select suitable methods and solutions.
Are you looking for support in determining the right approach?
Write to us at info@flowciety.de or arrange a first meeting below!