The first step towards an effective IT service provider management.
Responsibilities across IT, departments and service providers evolved over many years in most companies. Who is responsible for what is often not clearly defined. This results in friction losses and delays, especially in the event of disruptions or changes – for example after changed regulatory requirements.
Our approach
flowciety systematically analyzes unclear responsibilities and collects them transparently. The goal is to clearly define who is responsible for what and to create a solid foundation for faster collaboration with your IT service providers.
Wie consider:
- Frequent and important inquiries that are particularly worthwhile analyzing
- Roles and responsibilities of IT, departments, and service providers
- Interfaces between internal departments and external partners
- Gray areas and duplicate responsibilities that need to be resolved
What we analyze
- Which issues regularly require manual intervention or escalation?
- Who is responsible for the technical and organizational aspects?
- Which services are provided by which IT service providers?
- Where are overlaps or unclear responsibilities?
Your benefits
- Transparent responsibilities replacing implicit assumptions
- Less friction with your colleagues and service providers
- Faster decisions and more targeted escalations
- Reliable foundation for management models, improved service quality, and collaboration
Integration in overarching improvement
Resolving unclear responsibilities is a key analysis step and lies the foundation for professional collaboration with IT service providers, enabling you to act faster and deliver higher quality.
Schedule a no-obligation appointment and find out what we can achieve for you.
Your partner for good IT
Our motto: Establish IT in everyday business life as a solution, not as a source of problems.