Structured processes – internal and with partners
When daily business is a challenge already, there is no capacity left for stategic issues. To alleviate this you have to structure recurring tasks and coordinate in advance how to handle them. Standardizing procedures means gaining experience, working in the same direction and freeing brain capacity for the important challlenges.
Our approach
Once responsibilities have been defined, it is necessary to determine how to coordinate them. flowciety works with you to define practical and robus processes from your internal departments to your IT service providers and back again.
We consider:
- Practicability of the processes and their suitability for daily business
- Potential legal requirements in your industry
- Interfaces between IT, departments and external service providers
We rely on comprehensible, but standardized documentation and help you put the processes into practice.
How to proceed
- Collect recurring topics and structure them in a “process map.”
- Include any guidelines from compliance and regulatory requirements.
- Collect the needs and wishes of those involved
- Create a compromise between what is necessary and what is desired
- Document communication structures and timelines
- Add escalation paths, exceptions, and approval limits
- Explain the results and accompany the practical introduction
Your benefits
- Standardized processes that clearly define responsibilities and interfaces
- Less coordination effort, less friction, faster decisions
- Confidence that regulatory requirements are being met
- Stepping stone for further management of service providers and measurable service quality
- More capacity for exceptions and further improvements
Integration in overarching improvement
Defining suitable processes is the next logical step once you have an overview of relevant topics and responsibilities. Successfully established processes deliver the most important benefits of a structured IT service provider management and lay the foundation for a successfull collaboration. When processes have been clarified, key performance indicators (“KPI”s) can be measured and, if necessary, agreed upon contractually.
Schedule a no-obligation appointment and find out what we can achieve for you.
Your partner for good IT
Our motto: Establish IT in everyday business life as a solution, not as a source of problems.